Carmela N.
Reliable Virtual Assistant | Customer Support |Social Media Management
I have been working in Customer Support/Service for the last 4 years, specializing in helping customers with their concerns and providing customer satisfaction. I'm passionate about this because it allows me to understand what the customers truly want. Through these experiences, I have polished my skills in answering phone calls, email, and chat support while handling different types of customers and scenarios. In this position, it seems like a great opportunity to utilize my experience, continue building my career, and challenge myself
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10k
Billed in all: $69,176$69k
$10k in the last 6 months
Across 8 contracts
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 14
Rarest: top 5% in Google Review, of 366. Ranked by MRR among everyone on Upwork with the skill.
- Gladys4 freelancers · 🇵🇭 #1Top 25%🇵🇭#1 of 4
- #20Google Review366 freelancers · 🇵🇭 #3Top 5%🇵🇭#3 of 16
- #189Communication Etiquette1,807 freelancers · 🇵🇭 #96Top 10%🇵🇭#96 of 1,003
- #200Product Knowledge2,128 freelancers · 🇵🇭 #111Top 9%🇵🇭#111 of 1,267
- #272Email Management4,968 freelancers · 🇵🇭 #119Top 5%🇵🇭#119 of 2,289
- #351Telemarketing4,857 freelancers · 🇵🇭 #146Top 7%🇵🇭#146 of 2,174
- #506Phone Communication6,538 freelancers · 🇵🇭 #180Top 8%🇵🇭#180 of 2,978
- #689Zendesk5,908 freelancers · 🇵🇭 #365Top 12%🇵🇭#365 of 2,921