Maria Elena R.

Supply Chain Management VA | SCM VA Logistics Virtual Assistant | Logistics VA | Logistic Specialist | Logistics Coordinator Freight VA | Freight Admin Assistant | Freight Broker Assistant | Freight Coordinator Dispatcher VA | Dispatcher Support Operations VA | Operations Coordinator LTL/FTL Specialist Truck Dispatcher Track and Trace VA Drayage Specialist | Drayage VA Hey there! I'm Lena, a detail-oriented Virtual Assistant specially trained in SCM, logistics, and operations, who is passionate about helping US logistics companies, freight brokers, 3PLs, or carriers manage and coordinate shipments. Demonstrates reliable customer service skills and the ability to multitask in fast-paced environments. Eager to contribute to a logistics or freight brokerage team by providing efficient back-office support and exceptional communication service. Responsibilities: Core Freight & Load Management ✅ Shipment/Load Sourcing, Booking, & Route Scheduling ✅ Fleet Equipment & Trailer Tracking (Dry Van, Reefer, Flatbed, Power Only) ✅ Permitting & Escort Routing Support (Overweight/Oversized Freight) ✅ Temperature & Cold Chain Log Monitoring (Reefer Loads) Dispatch, Tracking & Exception Handling ✅ In-Transit Tracking, Tracing, & Milestone Check Calls ✅ Transit Exception Handling & OS&D Tracking ✅ Driver Hours of Service (HOS) & Duty Status Monitoring ✅ Claims Initiation & Discrepancy Filing (Freight Damage/Shortages) Carrier Compliance & Onboarding ✅ Carrier Onboarding & Compliance Vetting (COI, W-9, FMCSA Safety Ratings) ✅ Customer, Carrier, & Shipper Communication ✅ Freight Broker & Fleet Dispatch Support ✅ Dock & Warehouse Appointment Scheduling Financial Administration & Billing ✅ Freight Rate & Accessorial Fee Auditing (Detention/TONU/Layovers) ✅ Fuel Surcharge & Lane Rate Benchmarking ✅ Billing Packet Assembly & Factoring Submission ✅ Claims & Accessorial Dispute Resolution (Demurrage/Re-weigh Fees) ✅ Driver Payroll & Mileage Settlement Data Entry Documentation, Systems & Reporting ✅ Document Preparation & Auditing (BOL, Rate Confirmations, PODs) ✅ CRM/TMS (Rose Rocket, AscendTMS, Cabo TMS) & Load Board (DAT, Truckstop, BulkLoads) Management ✅ Data Entry, Spreadsheet Management, & Operational Performance Reporting With 6 years of experience working as Virtual Assistant, now transitioning in SCM and logistics, looking forward to be onboard and dispatch on your team. Timely deliver, Maria Elena Retondo