Muhammad M.

AI Automation & Project Management | n8n, Zapier | Operations Manager

I build AI automation and workflow automation systems for founders and operations teams, then run the project management that makes them stick. If your week still includes copy-pasting between tools that should talk to each other, asking "where are we on this?" in Slack, and watching your team do work a system should be doing, that's exactly what I remove. I've spent 5+ years in project management and business operations for US businesses, and the last 3 building the automation layer underneath. That includes running operations for a B2B agency, sitting between the founder and a 12-person team across 20+ client accounts. Recent work includes: ✅ Client onboarding automation that took setup from 2 days of manual work across 4 people to zero human hours ✅ AI LinkedIn reply system that qualifies leads, books calls into the calendar, and runs follow-ups that pause the moment someone replies ✅ A daily founder brief that compiles itself from a 12-person team's scattered updates (90 minutes of reading down to 10) ✅ Took a construction tech SaaS from Excel chaos through its Angel Seed Funding round ✅ The operational backbone for a US agency running 20+ client accounts How I work: Every project starts with one question: what is this process actually costing you? Then I map how the work really happens versus how people think it happens, because the two are never the same. Process improvement comes before automation, since automating a broken process only makes it fail faster. I build around the real process, including the messy edge cases, and everything gets documented so your team owns the system after I'm gone, not just while I'm around. What I build: - Workflow automation in n8n, Make, and Zapier, from simple handoffs to multi-step automated workflows with branching logic, error handling, and human review gates - AI-powered systems using OpenAI and Claude: lead qualification, intake routing, status synthesis, AI chatbots and voice agents, content pipelines with approval steps - API integration between tools that don't talk natively, using REST APIs and webhooks so data moves without anyone retyping it - CRM and marketing automation in HubSpot, Zoho, and GoHighLevel, wired into the rest of your stack - Business process automation and operational infrastructure: onboarding flows, reporting that compiles itself, SOPs, team management, and the project management cadence that keeps teams shipping The part most freelancers get wrong: Most automation people are one of two things. Project managers who coordinate but can't build, or builders who ship a workflow and disappear without understanding the operation around it. I'm both, and that's the point. The automation only works if it fits how the business actually operates. Why clients keep coming back: Top Rated Plus with a 100% Job Success Score. Systems that fail loudly instead of silently, documentation that outlives me, and honest answers about what's worth automating and what isn't. Premium results without agency pricing. Tech stack: n8n · Make · Zapier · OpenAI · Claude · AI Agents · HubSpot · Zoho · GoHighLevel · ClickUp · Notion · Airtable · Slack · Google Workspace · REST APIs · Webhooks Who I work with: Founders and small teams drowning in manual work, agencies that need delivery systems instead of heroics, and SaaS companies that want AI in their operations without hiring an ML team. If your operation runs on duct tape and memory, send me a message and I'll tell you honestly what's worth fixing first.