Muhammad M.

Project Manager · Operations Manager · IT Project Manager · Workflow Automation · Zapier · n8n · Business Process Automation · CRM Automation · Team Management I'm a Project Manager and Operations Manager who runs day-to-day operations and delivery pipelines for founders and small agencies - including nearly three years as an IT Project Manager for one agency client - and builds Workflow Automation with Zapier and n8n to automate the parts of the business that shouldn't need a human. WHAT I RUN - Requirements gathering turned into a scope with clear owners, deadlines, and dependencies - and I hold that scope so creep doesn't eat the timeline or budget - I assign and track work across developers, designers, and specialists so handoffs don't stall - currently running a multi-project client delivery pipeline for an agency through ClickUp and Asana - I build and maintain the systems that keep a small team out of spreadsheets - internal ops portals, membership/CAC tracking, reporting WHAT I AUTOMATE - LinkedIn and cold-email outreach pipelines - reply handling, scheduling, human handoff, follow-up sequencing - built in Zapier and n8n - Website chatbots (n8n) that answer questions and book qualified calls - CRM and lead-qualification automation connecting outreach tools, calendars, and Slack PROOF - Top Rated Plus, 100% Job Success, $40K+ billed on Upwork - Nearly 3 years as IT Project Manager for one agency client - not just their own site, but ongoing delivery across multiple concurrent client design and development projects, plus an internal tools build - 2 years running Operations and Workflow Automation for a B2B agency, leading a team of 12 who report to me - built their internal operations portal, LinkedIn outreach pipeline, cold-email system, and website chatbot If you need someone to run your projects and operations, and automate the parts that shouldn't need a human, send me a message and I'll tell you exactly how I'd approach it.