Sheryl A.

I have nearly 7 years of experience as a remote virtual assistant, 15 years of phone support experience, and customer service experience for various accounts and lines of business. I work with clients in the US and Europe, handling a wide range of tasks, including setting call and DM appointments, social media management, and customer service. I am also a social media coordinator and trainer. Before entering the remote work industry, I served as a High School Teacher and Trainer for a business process-affiliated company. This experience provided me with a strong foundation in communication, organizational skills, and attention to detail, qualities that I have been able to leverage in my role as a virtual assistant. I take pride in making life easy for business owners by providing them with a wide range of support, from ad-hoc tasks to setting appointments for potential clients. My goal is to make your daily operations run smoother and more efficiently and ultimately help you succeed. I am proud to show my skills and experiences that make me a successful candidate as your business helper. 📌 Reliable Trainer for Customer Service 📌 5 years of Customer Service Experience 📌 3 years Appointment Setting remote 📌 Few Cold Calling jobs 📌 Chat and Email Support 📌 Inbound and Outbound Calling 📌Data Entry 📌 recognized for providing excellent customer service 📌 Top Performer for Sales and Appointment Setting As a customer and people-oriented individual, I am highly attentive to detail and approach every task with a positive attitude. I am self-motivated and results-driven, and possess a strong understanding of CRM systems and practices, enabling me to provide exceptional service to every customer. With my ability to resolve customer complaints professionally and in a timely manner, I am confident that I can make a valuable contribution to your team. It's not a coincidence that we have found each other on Upwork. I believe that you have come here with a need or a problem that requires a solution, and I am here to help. As you may have already noticed, not all freelancers are created equal. I take pride in standing out from the crowd, and I'm sure that my experience and expertise can meet your needs. Let's work together to achieve your goals. Please feel free to contact me if you have any questions or if you would like to discuss this further. Some of the tools I have efficiently used in my previous job Tools I have used 📌Zendesk 📌Airtable 📌Kartra 📌Gorgias 📌ClickUp 📌GoHighLevel 📌Acuity 📌Practice fusion 📌Crm 📌Dial Pad 📌Ring Central 📌Slack and Discord 📌Vicidial 📌Zoom|Loom| adilo 📌Trello 📌Group Convert 📌SQUARE payment and STRIPE