Michelle E.

I worked as a Quality Assurance Analyst for 5 years. Also, I have 3 years of working experience as a Customer Service Representative handling calls and emails. Listed below are some of my skills and abilities.  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Meet personal/customer service team sales targets and call handling quotas  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Keep records of customer interactions, process customer accounts, and file documents  Take the extra mile to engage customers  Consistent BEST OF THE BEST performer