Kimberly F.

Customer Service Specialist | E-commerce Support VA | Email & Chat Pro

Need a dependable customer service professional to 𝐦𝐚𝐧𝐚𝐠𝐞 𝐲𝐨𝐮𝐫 𝐢𝐧𝐛𝐨𝐱, 𝐡𝐚𝐧𝐝𝐥𝐞 𝐫𝐞𝐭𝐮𝐫𝐧𝐬 and 𝐢𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬, ensure 𝐭𝐢𝐦𝐞𝐥𝐲, 𝐡𝐢𝐠𝐡-𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 for your e-commerce customers? Let me help! 💼 9 years as a 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐩𝐞𝐫𝐭 💼 5 years BPO Experience 🎓 Bachelor's Degree in Information Technology Here’s how I can help manage your inbox: ⋆📥 Respond Promptly to Customer Emails ⋆🗂️ Organize and Prioritize Messages ⋆🔄 Handle Returns, Refunds & Order Issues ⋆📦 Track Orders and Provide Updates ⋆🧠 Use Templates & Tone Consistently ⋆🛠️ Work with Support Tools 📊 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐈𝐧𝐛𝐨𝐱 𝐒𝐮𝐦𝐦𝐚𝐫𝐢𝐞𝐬 - I regularly provide update on common issues, customer feedback, and areas for service improvement. Tools I’m Proficient with: ⋆Shopify ⋆Zendesk ⋆Gorgias ⋆Commslayer ⋆Gmail / Outlook ⋆WillDesk ⋆Shipmonk ⋆Logismart ⋆Global-e ⋆Google Workspace (Docs, Sheets, Drive) ⋆Order Tracking Platforms ⋆Teams ⋆Zoom ⋆Slack 💎 Skills That Set Me Apart 𝐒𝐭𝐫𝐨𝐧𝐠 𝐖𝐫𝐢𝐭𝐭𝐞𝐧 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: I craft clear, friendly, and brand-aligned responses that enhance customer experience. 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 𝐚𝐧𝐝 𝐃𝐞𝐭𝐚𝐢𝐥-𝐎𝐫𝐢𝐞𝐧𝐭𝐞𝐝: I keep customer support systems structured and ensure nothing slips through the cracks. 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Confident in order management, refunds, product inquiries, and customer profiles on the Shopify platform. 𝐐𝐮𝐢𝐜𝐤 𝐚𝐧𝐝 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐓𝐢𝐦𝐞: Customers don’t wait, timely replies are my priority. 𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐚𝐧𝐝 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧-𝐎𝐫𝐢𝐞𝐧𝐭𝐞𝐝: I remain calm and courteous, even in challenging situations. 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠: I don’t just answer questions, I anticipate needs and offer helpful solutions. 🟢 Sounds like what you need? 2 quick steps: 👇🏼 1️⃣ Send me an 𝐔𝐩𝐰𝐨𝐫𝐤 𝐌𝐞𝐬𝐬𝐚𝐠𝐞 2️⃣ Click the green 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐌𝐞𝐞𝐭𝐢𝐧𝐠 button Let's talk about how I can make your life easier. 😉