Ma.Theresa C.

👋 I'm an Operations Assistant Specialist who turns messy workflows into clear, documented systems, then uses practical AI tools to cut manual work. ⚙️🤖 🏆 Top Rated Plus on Upwork | 💯 100% Job Success | ⏳ 10K+ Hours of Operations, Admin, and Customer Support Experience ⚙️ HOW I HELP 📊 OPERATIONS SUPPORT 💡Daily workflow coordination, task tracking, and follow-ups 💡Performance reports and trackers so you always know where things stand 💡Cross-team and vendor coordination for 3PL, e-commerce, and operations 📝SOP & PROCESS DOCUMENTATION 💡SOPs, checklists, and step-by-step guides your team will actually use 💡Workflow maps and training materials for faster onboarding 💡Process updates as your business grows 🤖 AI & WORKFLOW AUTOMATION 💡Identify repetitive tasks and automate them with practical AI tools 💡Redesign workflows, handoffs, and tracking so nothing slips through the cracks 💡Keep human review in place to maintain accuracy and quality 💌CUSTOMER SUPPORT (CSR) 💡Email and chat support, order tracking, and ticket follow-ups 💡Professional, friendly customer and vendor communication 💡Timely responses and organized issue resolution 🗂️ CRM & DATA MANAGEMENT 💡Data cleanup, duplicate removal, and record validation in Salesforce and Airtable 💡Spreadsheet tracking and reporting in Excel and Google Sheets 💡Accurate records and organized information for better decision-making 📋 SUPPLIER & COMPLIANCE DOCUMENTATION 💡 Supplier document requests and vendor follow-ups 💡 QA documentation tracking and compliance record management 💡 Certificate expiration monitoring and status updates using TraceGains 🌟 WHY CLIENTS CHOOSE TO WORK WITH ME 💡 Detail-oriented, proactive, and reliable 💡 Solution-focused, with a continuous improvement mindset 💡 Skilled at turning scattered information into structured systems 💡 Focused on reducing manual work and improving efficiency 💡 Committed to clear communication and dependable follow-through I don't just complete checklists; I look for the problem behind them and help build systems that prevent the same issues from happening again. 💡 🚀 READY TO MAKE YOUR OPERATIONS SIMPLER? 📩 Send me a message on Upwork with your biggest operational bottleneck, and I'll share ideas on where we can start improving your workflow. Theresa Colon ⚙️ Operations Assistant & Workflow Improvement Partner 📍 Based in the Philippines | 🌍 Available Worldwide