Glenn Mhar B.

I am a detail-oriented and results-driven professional with extensive experience in Accounts Receivable, Collections, Virtual Assistance, Customer Service, and Credit Repair. I have worked with clients in finance, lending, debt relief, and e-commerce, handling sensitive financial data with accuracy and professionalism. I thrive in fast-paced environments where organization, clear communication, and efficiency are essential. My background as a Licensed Teacher also strengthened my documentation, process optimization, and time-management skills. Skills & Experience: ✅ Accounts Receivable & Collections – Managing portfolios of accounts – Payment tracking, follow-ups, and delinquency reduction – Email & SMS client communication – Financial reporting and record accuracy ✅ Loan & Credit Management – Loan auditing and account monitoring – Credit report review & dispute resolution – Credit repair strategies and client education – Compliance with financial and privacy regulations ✅ Customer Service & Client Success – Inbound/outbound support (email, chat, SMS) – Issue resolution with empathy and professionalism – Client retention and relationship management ✅ Virtual Assistance & Administrative Support – Data entry and documentation – Email and calendar management – CRM updates and process optimization – Multitasking and deadline management Tools & Software Proficiency: 📊 Accounting & CRM: Salesforce, ClickUp 📈 Productivity & Collaboration: Google Workspace, Microsoft Office 🗂 Customer Support & Ticketing: Freshdesk, Intercom, Gmail, Heymarket 📞 Communication Platforms: Bria, Ring Central I’m open to projects aligned with my expertise and always willing to undergo training if needed. If you’re looking for a reliable, organized, and proactive professional to support your operations, let’s connect and discuss how I can add value to your business.