Lea Ann A.

Customer Service Manager | E-Commerce Virtual Assistant

➡ Swamped with customer inquiries? Let’s CONVERT them into SALES by: • efficiently addressing their inquiries, alleviating their doubts, thus, moving them closer to making a purchase • engaging with them through social media, thus, creating opportunities to influence purchasing decisions • demonstrating empathy and professionalism, ultimately building trust with them • increasing customer retention rates and loyalty by solving their problems. Let’s turn any potentially negative experience into a positive one! ➡ Position your brand for long-term success! Let’s have SOP’s and systems in place! I’ll help you: • develop Standard Operating Procedures to ensure uniform & consistent performance of tasks • map processes to provide a clear vision of how tasks are performed in an organization, thus, offering clarity of the team members’ respective roles • train and guide incoming customer service members and help them quickly immerse themselves into the company • generate reports, provide analysis and offer fresh ideas to enhance our services ⚡Proficient in Gorgias, Asana, Slack, Shopify, CIN7, Mailchimp, ActiveCampaign, Notion, ChatGPT, Canva, Meta Business Suite, and other AI tools