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Paula Catalina M.
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Paula Catalina M.

Customer Service Manager | Immigration & Client Relations

Experienced Customer Service Manager with over three years managing remote teams in U.S. immigration law. Expert in enhancing client satisfaction through bilingual communication, conflict resolution, and leadership. Skilled in optimizing processes and leading teams to deliver client- focused services. Committed to ongoing professional development in team leadership.

๐Ÿ‡จ๐Ÿ‡ดBogota, Colombia$30/hr100% JSS5.00 (1)Since Jul 2020
MRR
$5,142
๐ŸŒ#5,208/363K
๐Ÿ‡จ๐Ÿ‡ด#36/4,025
Recent Earnings
$30,851
๐ŸŒ#5,208/363K
๐Ÿ‡จ๐Ÿ‡ด#36/4,025
Total Earnings
$197K
๐ŸŒ#14.6K/363K
๐Ÿ‡จ๐Ÿ‡ด#91/4,025
Avg. Per Project
$98,544
๐ŸŒ#180/363K
๐Ÿ‡จ๐Ÿ‡ด#4/4,025
Recent Projects
2
0f2h
๐ŸŒ#293K/363K
๐Ÿ‡จ๐Ÿ‡ด#2,376/4,025
Total Projects
2
0f12h
๐ŸŒ#293K/363K
๐Ÿ‡จ๐Ÿ‡ด#2,376/4,025
MRR Performance Over Time
$50k$25k$0
6 mo ago3 mo agoNow
Coming SoonGathering historical data
World Skill Rankings
of 862
#2
Customer Support PluginTop 0.1%
#3Receptionist Skills
#13English to Spanish Translation
#33Online Chat Support
#49Technical Support
#121Customer Service
#217Microsoft Excel
๐Ÿ‡จ๐Ÿ‡ดColombia Skill Rankings
of 135
#1
Online Chat SupportTop <0.01%
#1Customer Service
#1Customer Support Plugin
#1Receptionist Skills
#2English to Spanish Translation
#2Microsoft Excel
#2Technical Support
Paula Catalina M. โ€” Top 1% in Colombia | UpworkMRR