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Paula Catalina M.
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Paula Catalina M.

Customer Service Manager | Immigration & Client Relations

Experienced Customer Service Manager with over three years managing remote teams in U.S. immigration law. Expert in enhancing client satisfaction through bilingual communication, conflict resolution, and leadership. Skilled in optimizing processes and leading teams to deliver client- focused services. Committed to ongoing professional development in team leadership.

🇨🇴Bogota, Colombia$30/hr100% JSS5.00 (1)Since Jul 2020
GlobeUpwork

Earnings and projects

MRR
$5.2k

Last 6 months ÷ 6

World#4,984 / 412k
🇨🇴Country#35 / 4,578
Revenue, last 30 days
$5.2k

Last 6 months: $31k

World#5,334 / 412k
🇨🇴Country#41 / 4,578
Total earnings
$207k

Billed in all: $217k

World#14,532 / 412k
🇨🇴Country#88 / 4,578
Per project
$104k

$16k in the last 6 months

World#175 / 412k
🇨🇴Country#4 / 4,578
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇨🇴Country#773 / 4,578
Projects in all
2

Across 12 contracts

0% fixed100% hourly
World#328,890 / 412k
🇨🇴Country#2,673 / 4,578

Earnings, last 30 days

$217k+$5.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$210k$215k$220kOct 8Oct 23Nov 7

Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 0.21% in Receptionist Skills

Top 1% in 7 of 7 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 3Receptionist Skills1,446 freelancers · 🇨🇴 #1Top 0.21%
  2. #4Customer Support Plugin944 freelancers · 🇨🇴 #1Top 0.42%
  3. #17English to Spanish Translation2,468 freelancers · 🇨🇴 #2Top 0.69%
  4. #32Online Chat Support11,528 freelancers · 🇨🇴 #1Top 0.28%
  5. #47Technical Support11,267 freelancers · 🇨🇴 #2Top 0.42%
  6. #111Customer Service37,168 freelancers · 🇨🇴 #1Top 0.30%
  7. #197Microsoft Excel32,524 freelancers · 🇨🇴 #2Top 0.61%