Laura G.

My background includes 15+ years of client-facing work, much of it centered around helping businesses successfully adopt SaaS platforms, stay informed, and feel supported over time. My SaaS experience comes through digital signage CMS platforms, where I’ve worked closely with customers on onboarding, training, troubleshooting, follow-up, workflow coordination, adoption, and ongoing account support. I’m comfortable stepping in as the person who keeps things organized, solves problems, and makes sure clients get real value from the tools they’re using. A lot of my work has involved translating systems and processes into something that feels manageable for the customer. I’m used to guiding people through setup, answering questions clearly, resolving issues, following up consistently, and helping them use the platform in a way that supports their business goals. I’ve also supported renewals and long-term client relationships by helping customers stay engaged, see continued value in the platform, and feel confident in the services they’re using. In addition to customer success and onboarding, I also have experience in content creation and content coordination. I’ve worked on digital content for public-facing platforms, collaborated with designers, reviewed deliverables, and helped ensure content is accurate, on-brand, and delivered on time. That experience has strengthened my communication skills and my ability to balance both customer needs and internal workflow demands. I’m especially strong in: • Customer onboarding • Customer adoption and engagement • Renewals support • Client support and communication • Account coordination • Project and workflow management • Troubleshooting and issue follow-through • Cross-functional communication • Content creation and coordination • CRM and process organization I’ve also built and customized workflows in Monday for my own business and have experience working across digital platforms, content operations, and customer support environments. I’m organized, responsive, easy to work with, and comfortable handling both day-to-day client communication and the behind-the-scenes coordination that keeps things running smoothly. If you need someone who can support your customers, improve communication, drive adoption, support renewals, help manage content, and create a more organized and positive client experience, I’d love to connect.