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Rode S.

Rode S.

Live Chat and Phone Support Representative/Customer Service Supervisor

I have over five years of experience in a call center environment as a Customer Service sales agent, account specialist, team leader, and patient care coordinator. During my time in the customer service industry, I was able to develop my communication, writing skills, and basic IT skills. During COVID-19 I was able to advance my problem-solving skills, and ability to adapt to change and become more independent when I encounter a problem while completing daily tasks. I am highly motivated to work and also desirous to develop and advance the necessary skills to excel in the ever-changing world of work. I am assertive, goal-oriented, hardworking, cooperative, humble, and respectful. I am a team player with outstanding written and communication skills and I will do everything in my power to contribute to the advancement of the organization that I am a part of. I would describe myself as being intuitive and adaptable. I love working in a team or autonomously and helping to advance the skills of others.

🇯🇲Annotto Bay, Jamaica$10/hr100% JSS5.00 (2)Since Jul 2020

Earnings and projects

MRR
$2.2k

Last 6 months ÷ 6

World#20,058 / 412k
🇯🇲Country#53 / 1,010
Revenue, last 30 days
$1.8k

Last 6 months: $13k

World#24,496 / 412k
🇯🇲Country#79 / 1,010
Total earnings
$22k

Billed in all: $22k

World#133,879 / 412k
🇯🇲Country#448 / 1,010
Per project
$7.3k

$6.6k in the last 6 months

World#23,294 / 412k
🇯🇲Country#139 / 1,010
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇯🇲Country#127 / 1,010
Projects in all
3
0% fixed100% hourly
World#304,140 / 412k
🇯🇲Country#604 / 1,010

Earnings, last 30 days

$22.3k+$1.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20k$21k$22k$23kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Appointment Scheduling

Ranked by MRR among everyone on Upwork with the skill.

  1. 3CallTools Call Center Software71 freelancers · 🇯🇲 #1Top 4%
  2. #51Outbound Call1,218 freelancers · 🇯🇲 #3Top 4%
  3. #52Customer Support Plugin944 freelancers · 🇯🇲 #3Top 6%
  4. #55Inbound Marketing940 freelancers · 🇯🇲 #2Top 6%
  5. #59Sales Call1,333 freelancers · 🇯🇲 #2Top 4%
  6. #104Appointment Scheduling3,126 freelancers · 🇯🇲 #4Top 3%
  7. #168Customer Retention2,511 freelancers · 🇯🇲 #2Top 7%
  8. #243Team Management3,136 freelancers · 🇯🇲 #2Top 8%