Md. Nur N.

Hello, This is Nur! I am a dedicated Customer Service Specialist with 1+ year of hands-on experience in email, live chat, social media, phone, booking systems, and ticket management. I follow business SOPs carefully to provide accurate information, resolve issues efficiently, and deliver a professional customer experience. Tech-savvy, quick to learn new tools and technologies. My approach is simple: listen to the customer, understand the issue, provide the right solution, and make sure they feel valued. 🎯 Customer Support & Service - My Core Responsibilities: 📩 Email & Live Chat Support 🧠 Technical Support & Troubleshooting 📲 Social Media Support (Meta, Instagram, TikTok, LinkedIn, X) 📞 Phone Call Support 🅱️ Booking System Management 🛒 Order Processing, Tracking & Shipping Updates 💳 Payment & Refund Tracking (Stripe) 🎟️ Ticket Management & Escalation 📬 CRM Tools: Freshdesk & Zendesk 📢 Communition Tools: Teams & Slack 🧑‍💻 Customer Issue Resolution 🌐 Multilingual Customer Support using DeepL ❓ Why Choose Me? ✔ Professional & Clear Communication ✔ Strong Problem-Solving Skills ✔ Customer Satisfaction Focused ✔ Reliable & Detail-Oriented ✔ On-Time Delivery I am committed to helping your business grow next level by providing high-quality support and customer services. 🤝 Let’s work together to achieve your success!