Peejay L.

Experienced BPO professional with a demonstrated history of working in the outsourcing/offshoring industry for Telco, Collections, Sales and Travel accounts. Skilled in Management, Customer Service, Business Process Improvement, Customer Satisfaction, and People Management. Competitive, outgoing, adventurous, flexible, enthusiastic, people person, good communicator and goal driven.10 years worth of experience in the BPO industry. Portfolios Handled: • DirectPath/AT&T – Customer Service and Escalations for Telecommunications • Capital One Auto Finance– Banking and Finance for inbound and outbound collections, escalations, back office and process improvement. • Wyndham Destinations – Hotels and Resorts. Managing team in Call Centre Operations for Corporate Marketing Sales for Minivacations Asia and Minivacations Australia • Inside Sales Associate– Real Estate Property Management • Sessionslive.com- Event coordinator/Events Lead.