Hamza S.

I am an experienced payments operations and chargeback & dispute resolution specialist with over 5 years of experience working with various merchants, including high and low risk merchants such as EMS, Maverick, Zen Payments, Pay Arc, PaySafe, Elite Payment, Elavon, PayPal, Stripe, Whop, Braintree and Square. I have extensive knowledge in maintaining merchant accounts, supporting payments operations and responding to chargeback cases. With a strong background in managing and resolving chargebacks, along with a deep understanding of dispute resolution procedures, I am confident in my ability to effectively contribute to my client's team and help ensure the resolution of disputes in a timely and favorable manner. ✅ Industries I have worked with as a Dispute Specialist: ⚫ Logo Designing, Website Development, E-book Writing, Mobile Application Development, Video Animation ⚫ E-commerce ⚫ Online Coaching Academies ⚫ Shopify ⚫ Saas Industry ⚫ Subscription based Industry ✅ Core Expertise ⚫ Chargeback & Dispute Management ⚫ PayPal Risk Management ⚫ Merchant Account Acquisition ⚫ PSP Onboarding & Payment Gateway Integration ⚫ Payment Operations Consulting ⚫ Customer Support Operations ✅ Operational Responsibilities ⚫ Fighting and managing chargeback cases ⚫ Maintaining merchant account health ⚫ Monitoring chargeback, refund, and fraud ratios ⚫ Managing chargeback alert systems (Chargeblast, Ethoca, Verifi RDR) ⚫ Coordinating with customers via email, phone, Discord, and text ⚫ Quality Assurance (QA) and process improvement ⚫ Customer retention and escalation management If you still have any questions feel free to connect. Thank you.