Valeria G.

E-commerce Support Expert | PT-ES-EN | Problem Solver & Customer Hero

Experienced and reliable Customer Support Specialist with over 5 years in e-commerce and customer service. Until recently, I worked at Emma – The Sleep Company (Brazil), where I supported Spanish and Portuguese-speaking clients with post-sales service, logistics, refunds, and complaint resolution – always with empathy, clarity, and efficiency. I’m confident using tools such as Sprinklr, Fluent Commerce, Jira, Microsoft Teams, and Freshdesk, and I adapt quickly to different systems and workflows. I'm also comfortable working with internal teams and following structured processes to ensure smooth resolutions. I speak Spanish (native), Portuguese (fluent), and English at a conversational level. I’m currently open to remote opportunities in customer support, email handling, or virtual assistance, and I bring strong communication skills, attention to detail, and a calm, professional tone to every task. If you’re looking for someone organised, empathetic, and committed to delivering excellent service — I’d love to help!