Hassan M.

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 | 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 | 𝗨𝗞-𝗕𝗮𝘀𝗲𝗱 I help 𝗦𝗠𝗕𝘀, 𝗠𝗦𝗣𝘀, and growing businesses build, maintain, troubleshoot, and optimize reliable IT infrastructure. My expertise covers 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿, 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗗𝗲𝘃𝗢𝗽𝘀, 𝗥𝗲𝗺𝗼𝘁𝗲 𝗗𝗲𝘀𝗸𝘁𝗼𝗽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 (𝗥𝗗𝗦), 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹𝘀, 𝗕𝗮𝗰𝗸𝘂𝗽 & 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆, and 𝗟𝗲𝘃𝗲𝗹 𝟮/𝟯 𝗠𝗦𝗣 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. With 𝟱+ 𝘆𝗲𝗮𝗿𝘀 of professional infrastructure experience, 𝟰𝟯𝟳+ 𝗵𝗼𝘂𝗿𝘀 successfully delivered on Upwork, and experience supporting production environments across SMBs and MSPs, I focus on delivering secure, stable, and well-documented solutions that businesses can rely on. 𝗪𝗛𝗔𝗧 𝗜 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗚𝗘𝗧 𝗖𝗔𝗟𝗟𝗘𝗗 𝗜𝗡 𝗙𝗢𝗥 Most clients don't hire me to simply manage servers, they bring me in when something critical needs attention. A domain controller stops replicating. An RDS environment becomes unstable. Firewall rules break remote access. Backups fail silently. Virtual machines suffer performance issues. Infrastructure has been inherited with little or no documentation. My role is to quickly identify the root cause, stabilize the environment, implement best practices, and leave behind clear documentation so the infrastructure is easier to support going forward. 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Windows Server 2016 / 2019 / 2022 / 2025 • Active Directory, Group Policy, DNS, DHCP • Domain Controller Health & Replication • File & Print Services • Server Migration & Infrastructure Hardening 𝗡𝗘𝗧𝗪𝗢𝗥𝗞 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Sophos, Fortinet, pfSense & Cisco ASA • VPN Configuration & Remote Access • VLANs, Routing & Switching (CCNA) • Firewall Rule Review • Network Performance & Security Troubleshooting 𝗗𝗘𝗩𝗢𝗣𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • PowerShell & Bash Scripting • Infrastructure Automation • CI/CD Administration • System Monitoring • Performance Optimization • Patch & Configuration Management 𝗥𝗘𝗠𝗢𝗧𝗘 𝗗𝗘𝗦𝗞𝗧𝗢𝗣 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 (𝗥𝗗𝗦) • RDS Deployment & Migration • Remote Desktop Gateway • Session Host & Connection Broker • Secure Remote Access • Performance Optimization & Licensing 𝗩𝗜𝗥𝗧𝗨𝗔𝗟𝗜𝗭𝗔𝗧𝗜𝗢𝗡 & 𝗕𝗔𝗖𝗞𝗨𝗣 • VMware, Hyper-V & Proxmox • Veeam & Acronis Backup Solutions • Backup Validation & Restore Testing • Disaster Recovery Planning 𝗠𝗦𝗣 𝗜𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 (𝗟𝗘𝗩𝗘𝗟 𝟮/𝟯) • Embedded MSP Escalation Support • Server & Network Troubleshooting • Infrastructure Support • Incident & Change Management • Documentation & SLA Compliance 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ✔ 𝟰𝟯𝟳+ 𝗨𝗽𝘄𝗼𝗿𝗸 𝗛𝗼𝘂𝗿𝘀 delivering infrastructure and MSP support. ✔ 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 with 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 status. ✔ 𝟯𝟭𝟰 𝗵𝗼𝘂𝗿𝘀 as an embedded Level 2/3 MSP Engineer, supporting live production environments with documented, SLA-driven support. ✔ Current 𝗜𝗧 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 role within a regulated UK legal firm, where security, access control, documentation, and change management are everyday responsibilities. ✔ Strong background in enterprise networking before transitioning into systems administration, providing an end-to-end understanding of infrastructure. ✔ I don't just fix today's issue, I build environments that are secure, documented, and easier to manage tomorrow. 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 Every engagement starts with a short scoping discussion to understand the environment before recommending a solution. You'll receive clear communication throughout the project, practical recommendations, and complete documentation of everything implemented. If something falls outside my expertise, I'll tell you upfront rather than waste your time or budget. I'm 𝗨𝗞-𝗯𝗮𝘀𝗲𝗱, available during 𝗨𝗞 business hours, and also cover 𝗨𝗦 𝗘𝗮𝘀𝘁𝗲𝗿𝗻 and 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 mornings. 𝗚𝗢𝗢𝗗 𝗙𝗜𝗧 𝗜𝗙 𝗬𝗢𝗨 𝗡𝗘𝗘𝗗 ✔ Windows Server Administration ✔ Network Administration ✔ DevOps & Infrastructure Automation ✔ Remote Desktop Services (RDS) ✔ VMware, Hyper-V & Proxmox ✔ Firewall & VPN Configuration ✔ Backup & Disaster Recovery ✔ Level 2/3 MSP Support ✔ Infrastructure Audits & Documentation 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣 If you're looking for a dependable infrastructure engineer who can troubleshoot complex issues, improve system reliability, and become a trusted extension of your IT team, send me a message with your requirements. I'll let you know how I can help and recommend the most practical approach for your environment.