Lora D.

I’m a detail-oriented, resourceful operations and project management professional with a B.S. in Business Administration and a minor in Human Resources Management, experienced in managing complex workflows, coordinating teams, improving processes, and keeping multi-client and cross-functional projects moving. I currently serve as a Director of Operations for a nationwide agency managing 32 client accounts, where I oversee day-to-day operations, team workflows, client deliverables, internal processes, and operational systems. I was promoted into this role after four months based on my ability to take ownership, identify gaps, and create more effective ways of working. My background also includes managing projects for engineering, R&D, technology, physical security, and digital services, including leading and coordinating work involving a 15-person engineering team and projects involving organizations such as Ford, General Motors, and Samsung. Areas I can help with: Operations Management – workflows, task management, recurring processes, accountability, and day-to-day coordination Project Management – timelines, deliverables, budgets, resources, stakeholders, and cross-functional coordination Process Improvement – identifying inefficiencies, creating streamlined workflows, and turning informal processes into documented SOPs Administrative & Executive Support – organization, follow-up, reporting, documentation, scheduling, and priority management Client & Account Management – coordinating multiple accounts, monitoring deliverables, maintaining client information, and ensuring follow-through Digital Operations – Google Business Profiles, BrightLocal, Yelp for Business, ClickUp, Google Workspace, and related systems Reporting & Data Management – spreadsheets, tracking systems, project reporting, documentation, and maintaining accurate operational data