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David S.
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David S.

Administrative Assistant & Customer Support Specialist

✅ 𝒀𝒐𝒖𝒓 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔’𝒔 𝑩𝒂𝒄𝒌𝒃𝒐𝒏𝒆: 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 + 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝑰𝒏 𝑶𝒏𝒆 You didn’t build your business to drown in admin chaos or stay glued to the support inbox. You built it to grow, to lead, and to serve your customers at scale. But when your inbox overflows, tasks pile up, and support tickets start stealing your focus; 𝑨𝒏𝒅 𝒕𝒉𝒂𝒕’𝒔 𝒘𝒉𝒆re 𝑰 𝒔𝒆𝒂𝒎𝒍𝒆𝒔𝒔𝒍𝒚 𝒔𝒕𝒆𝒑 𝒊𝒏 👋 𝑰’𝒎 𝒏𝒐𝒕 𝒋𝒖𝒔𝒕 𝒂 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 𝒐𝒓 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝑨𝒈𝒆𝒏𝒕—𝑰’𝒎 𝒚𝒐𝒖𝒓 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒂𝒓𝒕𝒏𝒆𝒓. With over 7 years of remote support experience, I specialize in: ✨ Running operations so your business doesn’t run you ✨ Delivering empathetic, fast, human-first customer support ✨ Helping businesses, CEOs, coaches, and startups reclaim their time, reduce overwhelm, and scale without chaos 💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝒀𝒐𝒖 𝑪𝒂𝒏 𝑹𝒆𝒍𝒚 𝑶𝒏 Across Email, Phone & Live Chat 📧 Email Support – Professional, prompt, and brand-aligned ☎️ Phone Support – Calm, confident, and resolution-focused 💬 Live Chat Support – Fast, friendly, and conversion-driven → Helpdesk Tools: Zendesk, Intercom, Freshdesk, Gorgias, Help Scout, Zoho Desk → VoIP: Aircall, RingCentral, Zoom Phone → Inbox Management: Gmail, Outlook, Front, Boomerang 🗂️ 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 & 𝑬𝒙𝒆𝒄𝒖𝒕𝒊𝒗𝒆 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 You focus on your vision. I’ll handle the day-to-day. → Inbox detox, calendar control, travel booking, meeting prep → CRM updates, lead tracking, research, SOP writing → Shopify & e-commerce support, task/project management → Platforms: ClickUp, Asana, Trello, Notion, HubSpot, Salesforce, Shopify, Airtable 📈 𝑾𝒊𝒏𝒔 𝑰’𝒗𝒆 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒆𝒅 ✔️ Cut response time by 85% while increasing CSAT to 98–100% ✔️ Supported 6-figure founders & agencies, saving 10+ hours weekly ✔️ Turned refund requests into loyal repeat customers ✔️ Maintained long-term contracts with 100% client satisfaction ✔️ Systemized operations that allowed teams to grow without breaking 🧠 𝑯𝒆𝒓𝒆’𝒔 𝑾𝒉𝒚 𝑰 𝑺𝒕𝒂𝒏𝒅 𝑶𝒖𝒕 ✅ I act like part of your team, not a temp ✅ I think proactively and never wait to be told twice ✅ I manage systems and people with care and confidence ✅ I treat your customers as if they were mine ✅ I don't just solve problems—I anticipate and prevent them 💼 𝑻𝒐𝒐𝒍𝒔 𝑰 𝑾𝒐𝒓𝒌 𝑾𝒊𝒕𝒉 💬 Support: Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, Zoho Desk 📱 Communication: Slack, Zoom, Teams, RingCentral, Aircall 🗂 CRMs & Ops: HubSpot, Salesforce, Notion, ClickUp, Trello, Asana, Airtable 📦 Ecom: Shopify, WooCommerce, Meta Business Suite 📧 Inbox Tools: Gmail, Outlook, Boomerang, Front 📣 𝑹𝒆𝒂𝒅𝒚 𝑭𝒐𝒓 𝑹𝒆𝒔𝒖𝒍𝒕𝒔? 𝑳𝒆𝒕’𝒔 𝒎𝒂𝒌𝒆 𝒆𝒗𝒆𝒓𝒚 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒇𝒆𝒆𝒍 𝒉𝒆𝒂𝒓𝒅, 𝒗𝒂𝒍𝒖𝒆𝒅, 𝒂𝒏𝒅 𝒕𝒂𝒌𝒆𝒏 𝒄𝒂𝒓𝒆 𝒐𝒇, 𝒘𝒉𝒊𝒍𝒆 𝒚𝒐𝒖 𝒇𝒐𝒄𝒖𝒔 𝒐𝒏 𝒈𝒓𝒐𝒘𝒕𝒉—𝒂𝒏𝒅 𝒄𝒓𝒆𝒂𝒕𝒆 𝒔𝒖𝒑𝒑𝒐𝒓𝒕 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆𝒔 𝒕𝒉𝒂𝒕 𝒃𝒖𝒊𝒍𝒅 𝒃𝒓𝒂𝒏𝒅 𝒍𝒐𝒚𝒂𝒍𝒕𝒚 𝒂𝒏𝒅 𝒃𝒐𝒐𝒔𝒕 𝒓𝒆𝒗𝒆𝒏𝒖𝒆. 💼 📎 View my profile and job history | 📅 Invite me to your job | 🧭 Let’s simplify and scale together.

🇵🇭Angeles City, Philippines$10/hr100% JSS3.67 (10)Since Jul 2020

Earnings and projects

MRR (estimate)as of Oct 8
≈$1k

An estimate from an earlier read

World#46,650 / 412k
🇵🇭Country#8,548 / 56.3k
Revenue, last 30 days
—

Read daily since Oct 7, under 30 days

Total earnings
$74k

Billed in all: $80k

World#53,829 / 412k
🇵🇭Country#7,827 / 56.3k
Per project
$3.5k

$1.6k in the last 6 months

World#48,513 / 412k
🇵🇭Country#10,971 / 56.3k
Projects, last 6 months
4
25% fixed75% hourly
World#51,813 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
21

Across 25 contracts

36% fixed64% hourly
World#128,797 / 412k
🇵🇭Country#9,942 / 56.3k

Earnings, last 30 days

–Billed in all, before Upwork's fee

One reading so far: earnings show from the second.

Skill rankings: Top 10% in Credit Repair

Ranked by MRR among everyone on Upwork with the skill.

  1. #25Credit Repair241 freelancers · 🇵🇭 #16Top 10%
  2. #254Inbound Inquiry1,295 freelancers · 🇵🇭 #150Top 20%
  3. #285Ticketing System1,296 freelancers · 🇵🇭 #132Top 22%
  4. #1,308Zendesk5,908 freelancers · 🇵🇭 #714Top 22%
  5. #1,667Digital Marketing13,812 freelancers · 🇵🇭 #197Top 12%
  6. #1,685Email Marketing13,760 freelancers · 🇵🇭 #386Top 12%
  7. #1,813Microsoft Office15,119 freelancers · 🇵🇭 #768Top 12%
  8. #2,179Online Chat Support11,527 freelancers · 🇵🇭 #1,364Top 19%