Michael T.
Customer Support | B2B | Cold Calling | VA
With over 11 years of experience in customer service, B2B support, and virtual assistance, I help businesses deliver excellent customer experiences while building strong client relationships. My background includes B2B customer support, cold calling, appointment setting, CRM management, email and chat support, data entry, and administrative assistance. I am adaptable, detail-oriented, and committed to providing high-quality service while learning new systems and processes quickly. Core Skills: Customer Support B2B Customer Service Cold Calling Appointment Setting CRM Management Email & Chat Support Administrative Support Data Entry Problem Solving Communication I take pride in being reliable, professional, and committed to helping businesses achieve their goals through excellent customer service and efficient support. Let's discuss how I can support your business.
Earnings and projects
Last 6 months ÷ 5.8 months active (since May 2026)
Last 6 months: $1.5k
Billed in all: $1,597$1.6k
$1.5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 27% in Microsoft Excel
Ranked by MRR among everyone on Upwork with the skill.
- #107Help Scout232 freelancers · 🇵🇭 #49Top 46%🇵🇭#49 of 106
- #987Customer Retention2,511 freelancers · 🇵🇭 #386Top 39%🇵🇭#386 of 941
- #1,486Quality Assurance4,092 freelancers · 🇵🇭 #551Top 36%🇵🇭#551 of 1,315
- #1,914Appointment Setting5,158 freelancers · 🇵🇭 #857Top 37%🇵🇭#857 of 2,388
- #1,930Phone Support5,089 freelancers · 🇵🇭 #1,000Top 38%🇵🇭#1,000 of 2,568
- #2,212Cold Calling6,565 freelancers · 🇵🇭 #1,032Top 34%🇵🇭#1,032 of 3,198
- #2,919CRM Software8,314 freelancers · 🇵🇭 #678Top 35%🇵🇭#678 of 1,776
- #2,934Sales9,827 freelancers · 🇵🇭 #1,222Top 30%🇵🇭#1,222 of 3,672