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Michael T.

Michael T.

Customer Support | B2B | Cold Calling | VA

With over 11 years of experience in customer service, B2B support, and virtual assistance, I help businesses deliver excellent customer experiences while building strong client relationships. My background includes B2B customer support, cold calling, appointment setting, CRM management, email and chat support, data entry, and administrative assistance. I am adaptable, detail-oriented, and committed to providing high-quality service while learning new systems and processes quickly. Core Skills: Customer Support B2B Customer Service Cold Calling Appointment Setting CRM Management Email & Chat Support Administrative Support Data Entry Problem Solving Communication I take pride in being reliable, professional, and committed to helping businesses achieve their goals through excellent customer service and efficient support. Let's discuss how I can support your business.

🇵🇭Hagonoy, Philippines$8/hr90% JSS1.00 (1)Since Jul 2020

Earnings and projects

MRR
$256

Last 6 months ÷ 5.8 months active (since May 2026)

World#104,400 / 412k
🇵🇭Country#18,946 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $1.5k

Total earnings
$1.5k

Billed in all: $1.6k

World#358,165 / 412k
🇵🇭Country#51,473 / 56.3k
Per project
$1.5k

$1.5k in the last 6 months

World#94,510 / 412k
🇵🇭Country#18,708 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$1.6kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$1,560$1,580$1,600$1,620Oct 8Oct 23Nov 7

Skill rankings: Top 27% in Microsoft Excel

Ranked by MRR among everyone on Upwork with the skill.

  1. #107Help Scout232 freelancers · 🇵🇭 #49Top 46%
  2. #987Customer Retention2,511 freelancers · 🇵🇭 #386Top 39%
  3. #1,486Quality Assurance4,092 freelancers · 🇵🇭 #551Top 36%
  4. #1,914Appointment Setting5,158 freelancers · 🇵🇭 #857Top 37%
  5. #1,930Phone Support5,089 freelancers · 🇵🇭 #1,000Top 38%
  6. #2,212Cold Calling6,565 freelancers · 🇵🇭 #1,032Top 34%
  7. #2,919CRM Software8,314 freelancers · 🇵🇭 #678Top 35%
  8. #2,934Sales9,827 freelancers · 🇵🇭 #1,222Top 30%