Thais T.

Are you looking for a reliable, bilingual professional who can handle complex operations, customer service, and administrative tasks without constant supervision? You’ve found her. I’m a business administrator with 5+ years of remote experience specializing in: 🏥 Health Insurance Operations • Customer service agent for a New York-based health insurance brokerage focused on F1 student visas • Onboarding, plan explanation, claims follow-up, and client retention • Spanish-language content creation and ambassador coordination for the Hispanic market 🏢 Property Management • Remote management support for a 5-building, 63-unit residential portfolio in New York • Tenant communication, maintenance coordination, lease administration, and operational follow-up 🌎 Bilingual Communication & Outreach • Native Spanish / Fluent English • Experience creating outreach materials, training content, and scripts for Spanish-speaking audiences • Proven track record managing high-volume client communication across both languages 100% Job Success Score | Top Rated Plus | $90K+ earned on Upwork If you need someone who is organized, proactive, bilingual, and already understands regulated industries like insurance and real estate, let’s talk.