Ma. Cecilia B.

I am a versatile Digital Support Specialist with over 2 years of experience in Content Moderation, Escalations Management, Technical Support, and Social Media Operations. I have worked extensively with high-volume platforms like Facebook and Instagram, reviewing user-generated content, protecting brand reputation, and handling sensitive or high-conflict accounts with professionalism and accuracy. Beyond moderation, I bring hands-on experience as: • Escalation Specialist – Managing complex, high-priority cases with strong problem-solving and decision-making skills • Technical Support Representative – Troubleshooting issues, guiding customers step-by-step, and ensuring resolution • Customer Service Specialist – Delivering professional, empathetic, and solution-focused support • Social Media Specialist – Monitoring engagement, managing interactions, and protecting brand image • Virtual Assistant – Administrative support, email management, scheduling, research, and reporting • Cold Caller & Appointment Setter – Lead generation, outbound calls, qualifying prospects, and booking appointments I am detail-oriented, resilient under pressure, and comfortable working with performance metrics and KPIs. Whether handling high-conflict comment sections, resolving escalated customer issues, or generating new leads, I bring strong communication skills, efficiency, and a results-driven mindset. If you’re looking for someone reliable, adaptable, and committed to protecting your brand while supporting your business growth, I’m ready to help.