Isaiah K.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I run e-commerce customer support that protects your revenue: fewer chargebacks, better reviews and customers who come back. 8,800+ hours on Upwork | 4.9★ client rating | $30K+ earned | 5+ years supporting Shopify, dropshipping and TikTok Shop brands. As Support Manager at Sculpiflex, I lead remote agents, build SOPs and training, manage disputes, and work with fulfillment. We reached a 4.7★ Trustpilot rating. HOW I CAN HELP YOU - Support management: run your support queue, set up workflows, escalation rules, QA and KPIs - Customer experience: orders, shipping, refunds, returns, cancellations and subscriptions across email, chat and social - Chargebacks & disputes: Stripe, PayPal and Chargeflow; strong evidence packets, no missed deadlines - SOPs & training: onboarding guides, response templates and macros that keep quality consistent - Reputation & retention: handle negative feedback, grow Trustpilot reviews and fix the issues that cause repeat tickets TOOLS Shopify • WooCommerce • TikTok Shop • Gorgias • Zendesk • Re:amaze (Reamaze) • Freshdesk • Stripe • PayPal • Chargeflow • Trustpilot • Hubstaff • Slack • Meta Business Suite Ideal fit: brands that need an experienced support lead part-time (10–20 hrs/week) to take support off the founder's plate and keep it running smoothly. Message me with a bit about your store and your biggest support headache. I'll tell you exactly where I'd start.