Edmond O.

I am an E-commerce Staff with more than 4 years of working experience. I've been a few American E-commerce chains. Also, I am good at order fulfillment and admin tasks. I am very versed in the English language and very particular with customer satisfaction, leadership, and discipline. I am also self-reliant, very keen on details, and can easily find ways to motivate myself and my co-workers. My expertise: - Exceptional Email Handling using, ZenDesk, Shopify, Gorgias, and CRM - Order placing, refunds, fulfillment, order tracking, and inventory management. - Managing credit card disputes, order disputes and billing disputes. - Phone, chat, and email support.