Patricia Mae R.

Hi! I’m Patricia, a reliable and detail-oriented Virtual Assistant with 5 years of experience in customer service, administrative support, and handling both B2B and B2C inbound and outbound calls. I help businesses stay organized, provide excellent customer experiences, and keep daily operations running smoothly. My experience includes email management, calendar management, appointment setting, customer support, handling client inquiries, and resolving customer concerns professionally and efficiently. I have hands-on experience using Freshdesk and Slack, and I’m comfortable learning new tools, CRM systems, and workflows to meet my clients’ needs. With my Bachelor’s degree in Hotel and Restaurant Management, I bring strong communication, organization, and customer relationship skills to every task. I’m patient, proactive, organized, and committed to delivering quality work. I value clear communication, attention to detail, and building long-term professional relationships with clients. Here’s how I can help you: * Virtual Assistance and Administrative Support * Customer Service and Customer Support * Email and Calendar Management * Appointment Setting and Scheduling * Inbound and Outbound Calling * B2B and B2C Customer Communication * CRM Updates and Data Entry * Customer Inquiry and Issue Resolution My goal is to make your workload lighter, help your business run more efficiently, and provide dependable support you can count on.