Jade J.
Senior Customer Success Specialist / Real Estate Admin/ VA
A highly skilled Virtual Assistant with a strong blend of technical expertise and exceptional customer service experience. Passion for problem-solving and efficiency drives excellence in various administrative tasks, from managing emails and schedules to handling complex technical support issues. Currently working as a Senior Customer Support Executive for a cold email automation SaaS company, providing assistance with campaign setup, deliverability optimization, troubleshooting, and overall platform performance. This role has strengthened technical proficiency, attention to detail, and the ability to manage high-level client concerns with professionalism and clarity. With a background in customer service, technology, and legal support, strong communication skills and a results-driven mindset ensure top-tier assistance across diverse industries. Committed to delivering outcomes that exceed expectations, creating peace of mind and long-term success for clients. Dedicated to streamlining operations, enhancing productivity, and making the virtual assistance experience seamless and efficient. Here's what I can offer: ⌨️ LiveChat 📧 Email 📱 SMS 📸 Social Media My Task? I'm your go-to for: 💸 Billing 💻 Tech Support 🔒 Subscription Cancellation 🔁 Refunds and Returns 🕵️♂️ Fraud Handling 📞 Cold Calling (Real Estate) 🛍️ AliExpress Dropshipping (via DSers) ⚖️ Paralegal Support 🛡️ Intellectual Property Assistance Tools of the trade: 📊 Google Office Apps 🎨 Canva 🖥️ SAP 😊 Gladly 🌐 WordPress 📈 Ranktracker 📚 Afterlib 📢 AdsPower (for outreach) 🎶 Suno 🔒 Brand Protection Software 💬 intercom 🎫 Linear I've worked my magic with these big names: 📞 AT&T ⚡ ATCO Gas & Electric 📻 Sirius XM ⏰ Time Warner Cable 💡 Brighthouse Networks 📧 Instantly.ai Shoot me a message RIGHT NOW, and let's chat about how I can level up your business game! 🚀