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Patrick John R.
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Patrick John R.

Customer Service Specialist | PayPal & Chargebacks

Looking for a customer support specialist who knows Shopify, PayPal, and Chargebacks? 👇 ⭐ Top-rated Customer Support Specialist 📦 Manage orders, refunds, and replacements 💳 PayPal disputes and Shopify Chargebacks I help e-commerce businesses deliver excellent customer experiences while reducing unnecessary refunds, resolving disputes, and protecting the business from avoidable chargebacks. What I Can Help With: • E-commerce Customer Support • Shopify Customer Support • Customer Service & Email Support • Chat Support • Order Management & Order Tracking • WISMO (Where Is My Order) • Refunds, Returns, Exchanges & Cancellations • Customer Complaints & Escalations • PayPal Disputes • Dispute Resolution • Chargeback Evidence & Documentation • Payment & Billing Issues • Subscription Management • Customer Retention • Dropshipping Customer Service • Supplier & Fulfillment Coordination • Administrative & E-commerce Support Tools & Platforms: Shopify, Gorgias, Freshdesk, Re, Help Scout, Intercom, Skio, Commslayer, Disputifier, Slack, Notion, Discord, Google Sheets/Spreadsheets, Microsoft Outlook, Monday, Amazon, Etsy, Printify, BOL, and Kaufland. I’m comfortable managing high-volume ticket queues, handling multiple customer conversations, following SOPs, investigating order issues, coordinating with fulfillment teams, and providing professional solutions. Excellent customer support is more than simply answering tickets. It means solving problems, keeping customers satisfied, reducing unnecessary refunds, improving retention, and protecting the business from avoidable disputes and chargebacks. Need a reliable E-commerce Customer Support Specialist who can handle Shopify, customers, refunds, PayPal disputes, and chargebacks? I’m ready to help your business grow.

🇵🇭Binan, Philippines$15/hr100% JSS4.99 (13)Since Aug 2020

Earnings and projects

MRR
$459

Last 6 months ÷ 6

World#81,502 / 412k
🇵🇭Country#15,864 / 56.3k
Revenue, last 30 days
$954

Last 6 months: $2.8k

Total earnings
$23k

Billed in all: $25k

World#129,121 / 412k
🇵🇭Country#21,371 / 56.3k
Per project
$1.2k

$459 in the last 6 months

World#108,950 / 412k
🇵🇭Country#20,713 / 56.3k
Projects, last 6 months
6

Across 8 contracts

0% fixed100% hourly
World#34,405 / 412k
🇵🇭Country#2,063 / 56.3k
Projects in all
19

Across 22 contracts

9% fixed91% hourly
World#138,388 / 412k
🇵🇭Country#10,767 / 56.3k

Earnings, last 30 days

$24.7k+$954 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$23.5k$24.0k$24.5k$25.0kNo dataOct 8Oct 23Nov 7

Read once a week before Oct 17, 2026, daily since. Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 20% in Fashion & Beauty

Ranked by MRR among everyone on Upwork with the skill.

  1. #119Alternative Dispute Resolution316 freelancers · 🇵🇭 #70Top 38%
  2. #119Refund Processing287 freelancers · 🇵🇭 #75Top 41%
  3. #120PayPal394 freelancers · 🇵🇭 #52Top 30%
  4. #122Discord595 freelancers · 🇵🇭 #46Top 21%
  5. #204Fashion & Beauty999 freelancers · 🇵🇭 #36Top 20%
  6. #366Order Management1,128 freelancers · 🇵🇭 #196Top 32%
  7. #505Freshdesk1,321 freelancers · 🇵🇭 #278Top 38%
  8. #576Dropshipping2,698 freelancers · 🇵🇭 #304Top 21%