Patrick John R.
Customer Service Specialist | PayPal & Chargebacks
Looking for a customer support specialist who knows Shopify, PayPal, and Chargebacks? 👇 ⭐ Top-rated Customer Support Specialist 📦 Manage orders, refunds, and replacements 💳 PayPal disputes and Shopify Chargebacks I help e-commerce businesses deliver excellent customer experiences while reducing unnecessary refunds, resolving disputes, and protecting the business from avoidable chargebacks. What I Can Help With: • E-commerce Customer Support • Shopify Customer Support • Customer Service & Email Support • Chat Support • Order Management & Order Tracking • WISMO (Where Is My Order) • Refunds, Returns, Exchanges & Cancellations • Customer Complaints & Escalations • PayPal Disputes • Dispute Resolution • Chargeback Evidence & Documentation • Payment & Billing Issues • Subscription Management • Customer Retention • Dropshipping Customer Service • Supplier & Fulfillment Coordination • Administrative & E-commerce Support Tools & Platforms: Shopify, Gorgias, Freshdesk, Re, Help Scout, Intercom, Skio, Commslayer, Disputifier, Slack, Notion, Discord, Google Sheets/Spreadsheets, Microsoft Outlook, Monday, Amazon, Etsy, Printify, BOL, and Kaufland. I’m comfortable managing high-volume ticket queues, handling multiple customer conversations, following SOPs, investigating order issues, coordinating with fulfillment teams, and providing professional solutions. Excellent customer support is more than simply answering tickets. It means solving problems, keeping customers satisfied, reducing unnecessary refunds, improving retention, and protecting the business from avoidable disputes and chargebacks. Need a reliable E-commerce Customer Support Specialist who can handle Shopify, customers, refunds, PayPal disputes, and chargebacks? I’m ready to help your business grow.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.8k
Billed in all: $24,719$25k
$459 in the last 6 months
Across 8 contracts
Across 22 contracts
Earnings, last 30 days
Read once a week before Oct 17, 2026, daily since. Dotted: longer than usual between two readings. Hatched: over two weeks without one.
Skill rankings: Top 20% in Fashion & Beauty
Ranked by MRR among everyone on Upwork with the skill.
- #119Alternative Dispute Resolution316 freelancers · 🇵🇭 #70Top 38%🇵🇭#70 of 164
- #119Refund Processing287 freelancers · 🇵🇭 #75Top 41%🇵🇭#75 of 175
- #120PayPal394 freelancers · 🇵🇭 #52Top 30%🇵🇭#52 of 123
- #122Discord595 freelancers · 🇵🇭 #46Top 21%🇵🇭#46 of 172
- #204Fashion & Beauty999 freelancers · 🇵🇭 #36Top 20%🇵🇭#36 of 92
- #366Order Management1,128 freelancers · 🇵🇭 #196Top 32%🇵🇭#196 of 562
- #505Freshdesk1,321 freelancers · 🇵🇭 #278Top 38%🇵🇭#278 of 621
- #576Dropshipping2,698 freelancers · 🇵🇭 #304Top 21%🇵🇭#304 of 1,022