Cris an C.

# Customer Support | E-Commerce Operations | Influencer Outreach | Shopify VA Helping e-commerce brands deliver exceptional customer experiences, streamline operations, and grow through organized support systems and creator partnerships. With 9+ years of experience in customer service and e-commerce support, I’ve worked with international brands handling high-volume customer interactions, operations support, influencer outreach, affiliate management, and backend coordination. I specialize in providing reliable, proactive, and detail-oriented support that helps businesses run smoothly and efficiently. ## What I Can Help You With ### Customer Support & Retention * Email & Live Chat Support * Order Tracking & Issue Resolution * Refunds, Returns & Exchanges * Customer Retention & Escalation Handling * Chargebacks & PayPal Disputes * Trustpilot Review Management * Social Media Moderation ### E-Commerce Operations * Shopify Order Management * Order Fulfillment Coordination * Inventory & Shipping Coordination * Return Processing & Reporting * Operations Support & Workflow Management * SOP & Process Documentation ### Influencer Outreach & Affiliate Support * PR & Influencer Outreach * Creator Relationship Management * ShopMy Affiliate Management * Tracking Creator Performance * Seeding Coordination * Discount Code & Affiliate Support * Collaboration Follow-Ups ### Virtual Assistance * Calendar & Schedule Management * Data Entry & Administrative Support * Research & Reporting * Team Coordination * Real-Time Communication Support ## Tools & Platforms Shopify | Gorgias | Zendesk | Freshdesk | Tidio | ShipMonk | Flexport | Loop Returns | Loop Subscriptions | Chargeflow | Re:amaze | Qou | ShopMy | Feishu | Slack | Discord | Google Workspace | Canva | ChatGPT | Commslayer | Loop Subs and Returns | Redo Returns | ## Why Clients Work With Me ✔ 8+ Years of E-Commerce & Customer Support Experience ✔ Fast & Professional Communication ✔ Detail-Oriented & Organized ✔ Proactive Problem Solver ✔ Reliable & Easy to Work With ✔ Experienced in Remote Team Collaboration I treat every business as if it were my own and always aim to provide support that improves both customer satisfaction and operational efficiency. If you're looking for someone dependable who can support your customers, operations, and creator partnerships with care and professionalism — let’s work together.