Jonalee P.

Scheduling Analyst | Virtual Assistant | Customer Support

Hi! I'm Jonalee, a dedicated professional with over 8 years of experience in customer service, administrative support, and healthcare scheduling. I bring strong organizational skills, attention to detail, and a genuine passion for helping people. Experience Highlights: Scheduling Analyst (Medical/Wound Care Company): Managed clinician schedules, coordinated appointments, and ensured smooth front desk operations. Scheduler & Appointment Setter (Health Insurance Company): Handled appointment setting and follow-ups, helping clients navigate their healthcare needs. Customer Service Representative: Over 4 years supporting various accounts, including: Email Support for Fitbit: Assisted customers via email with troubleshooting and general inquiries. Retention Account (Beauty Products): Resolved issues to retain customers and reduce cancellations. Loan Originator (Financial Account): Guided clients through loan applications, document collection, and general inquiries. Education: Bachelor’s Degree (4-year graduate) Skills & Strengths: Excellent communication (written and verbal) Fast learner and adaptable Reliable, honest, and detail-oriented Strong multitasking and problem-solving abilities I'm committed to delivering high-quality work and continuously improving. I look forward to helping your business grow!