Clarissa A.

Need your operations to run on systems—not constant follow-ups? I help growing businesses turn scattered processes, spreadsheets, emails, messages, and tribal knowledge into clear, documented, and repeatable workflows that teams can actually use. I bring 18+ years of professional experience across Operations, Property Management, Real Estate, Business Analysis, Systems Implementation, Banking, and Administration. My experience is a combination of hands-on operations + process improvement + technology. Currently, I support the Director of Operations of a U.S. property management company, where I help develop and standardize SOPs, workflows, trackers, reporting processes, approval procedures, and operational documentation across a multi-community portfolio. I also work as a Business Analyst at Accenture, bridging business stakeholders and technical teams, analyzing processes, gathering requirements, creating user stories, and supporting Salesforce solutions in an Agile/Kanban environment. PROPERTY MANAGEMENT OPERATIONS I have hands-on experience supporting: ✓ Tenant inquiries & communication ✓ Maintenance requests & work orders ✓ Vendor coordination ✓ Rental applications & screening support ✓ Leasing, move-ins & renewals ✓ Rent collection & property records ✓ Rent roll & vacancy reporting ✓ Property documentation & compliance ✓ Vendor bids & approval tracking ✓ CapEx process documentation OPERATIONS & PROCESS IMPROVEMENT I can help your business with: ✓ SOP Development ✓ Workflow Design & Process Mapping ✓ Current-State / Future-State Process Analysis ✓ Operations Manuals ✓ Checklists & Process Documentation ✓ Responsibility & Ownership Mapping ✓ Approval & Escalation Workflows ✓ Operational Trackers & Dashboards ✓ Process Gap & Bottleneck Analysis ✓ KPI & Reporting Processes ✓ Team Training & Process Adoption ✓ Process Automation What makes my approach different? I don't believe every operational problem needs another spreadsheet, task board, or software subscription. Before building anything, I first understand: What triggers the process? → Who owns it? → What are the steps? → Where should it be tracked? → When is it due? → What can be automated? → When should it escalate? → What defines completion? Then I help turn that into a practical system your team can actually follow. If your business has grown to the point where too much information lives in people's heads, inboxes, spreadsheets, or chat messages, I'd love to help you organize and systemize it. Let's turn your operations into processes that can scale. — Clarissa