Alyssa Marie A.

I am a motivated, dependable, and enthusiastic professional with 9 years of experience in the Business Process Outsourcing (BPO) industry. My background includes 6 years specializing in customer service and over 2 years in technical sales, where I consistently provided top-quality, efficient support across various call center environments. I have strong English communication skills, both written and spoken, and am well-versed in handling client interactions through phone and email. I’m proficient with a range of tools essential for effective communication and collaboration, including Google Workspace (Gmail, Drive), Microsoft Teams, Google Meet, and Skype. I also have a foundational understanding of graphic design using Canva. Known for being detail-oriented and deadline-driven, I approach every task with a strong sense of responsibility and efficiency. I work well in team settings but can also take initiative and perform independently when required. I’m eager for the chance to bring my skills and experience to a dynamic and forward-thinking team. Skill and Expertise Communication Content Management Problem Solving Confidentiality and discretion Attention to detail Time Management Collaboration and Teamwork Adaptability Office Tools and productivity software CRM & Customer Support Software Project Management and collaboration tools Basic Graphic Design Social Media and Marketing Tools Email Marketing and automation Data Management and Research tools Apps and tools Zoho CRM Google Workspace Gmail Google Meet Google Drive Microsoft Teams Ring Central Zoom Loom Whatsapp Adobe Photoshop Canva Capcut Facebook Instagram Tiktok