Bogdan M.

• ServiceNow Solutions Architect and Senior Enterprise Automation Consultant with more than 20 years of IT industry experience, 6 years leading ServiceNow implementations, coupled with extensive technical knowledge in IT Operations Management (ITOM) and Service Management and Delivery (ITSM), Enterprise Automation, Software Development and Integration, Network Management and Monitoring. • Subject matter expert in ServiceNow and Runbook Automations: Developed complex service delivery solutions based on ServiceNow Orchestration and Service Catalog, Service Mapping, CMDB and Discovery. • Strong communicator with proven relationship skills: Supported clients with their ServiceNow projects across multiple industries including Healthcare, Financial Services, Telecommunication, and CPG/Retail. • Effective project manager with strong technical skills: Successful in designing process solutions using Service Catalog, Business Service Mapping, CMDB and Discovery, ServiceNow Orchestration, Import Sets and Transform Maps, Business Rules, Custom UI Pages, UI Policies and Client Scripts, Powershell MID Server Scripts, Events and Notifications, Inbound Actions and Scoped Applications, REST Integrations, SIAM Light, Business Service Mapping and Discovery.