Cloie Ann R.

Dynamic leader with proven expertise in operations management and customer relations honed at Avas Flowers Florist. Excelled in recruitment support and problem-solving, enhancing team productivity and client satisfaction. Skilled in performance reviewing training, I drive strategic initiatives and foster professional growth, ensuring alignment with corporate objectives. Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office. Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations. Led employee relations through effective communication, coaching, training, and development. Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision. Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees. Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions. Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.