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Jewel S.

Jewel S.

Experienced CX Agent | Background in Research SPSS and Gretl

I graduated from the University of the Philippines Visayas with a Bachelor's degree in Economics. I am highly dedicated, adaptable, and passionate about understanding how human behavior impacts markets and economic systems. I aim to apply this knowledge in real-world settings to drive efficiency and maintain a professional, positive approach to work. My professional experience spans across customer service, research, and administrative support. Currently, I work as a Customer Experience Supervisor at Fresco Consulting, where I handle client concerns, oversee daily operations, and collaborate with cross-functional teams to enhance customer satisfaction and loyalty. Since April 2020, I have also been assisting a relative's business as a cashier at a local variety store, where I manage transactions and provide friendly, efficient customer service. Earlier in my career, I served as a Student Assistant at the UPV National Service Training Program (NSTP) Office, where I performed clerical duties, supported administrative staff, and developed strong organizational and communication skills. During my undergraduate studies, I conducted a research project on the saving behavior of households in a selected area in the Philippines. The project explored the different methods households use to save money and aimed to highlight the spending patterns of the average Filipino household.

🇵🇭Quezon City, Philippines$8/hr80% JSSSince Aug 2020

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 6

World#34,873 / 412k
🇵🇭Country#5,429 / 56.3k
Revenue, last 30 days
$1.4k

Last 6 months: $8.3k

World#32,383 / 412k
🇵🇭Country#5,561 / 56.3k
Total earnings
$91k

Billed in all: $94k

World#43,656 / 412k
🇵🇭Country#5,915 / 56.3k
Per project
$91k

$8.3k in the last 6 months

World#254 / 412k
🇵🇭Country#8 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 4 contracts

0% fixed100% hourly
World#360,675 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$94.4k+$1.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$93k$94k$95kOct 9Oct 24Nov 8

Skill rankings: Top 5% in Data Collection

Ranked by MRR among everyone on Upwork with the skill.

  1. #23Cost Analysis305 freelancers · 🇵🇭 #3Top 8%
  2. #62Online Market Research972 freelancers · 🇵🇭 #24Top 6%
  3. #95Research & Development1,511 freelancers · 🇵🇭 #18Top 6%
  4. #135Research & Strategy1,744 freelancers · 🇵🇭 #27Top 8%
  5. #187Data Collection3,620 freelancers · 🇵🇭 #45Top 5%
  6. #1,275Data Analysis14,625 freelancers · 🇵🇭 #221Top 9%
  7. #1,515Email Communication14,124 freelancers · 🇵🇭 #828Top 11%
  8. #4,023Data Entry53,630 freelancers · 🇵🇭 #1,924Top 8%