Jewel S.
Experienced CX Agent | Background in Research SPSS and Gretl
I graduated from the University of the Philippines Visayas with a Bachelor's degree in Economics. I am highly dedicated, adaptable, and passionate about understanding how human behavior impacts markets and economic systems. I aim to apply this knowledge in real-world settings to drive efficiency and maintain a professional, positive approach to work. My professional experience spans across customer service, research, and administrative support. Currently, I work as a Customer Experience Supervisor at Fresco Consulting, where I handle client concerns, oversee daily operations, and collaborate with cross-functional teams to enhance customer satisfaction and loyalty. Since April 2020, I have also been assisting a relative's business as a cashier at a local variety store, where I manage transactions and provide friendly, efficient customer service. Earlier in my career, I served as a Student Assistant at the UPV National Service Training Program (NSTP) Office, where I performed clerical duties, supported administrative staff, and developed strong organizational and communication skills. During my undergraduate studies, I conducted a research project on the saving behavior of households in a selected area in the Philippines. The project explored the different methods households use to save money and aimed to highlight the spending patterns of the average Filipino household.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.3k
Billed in all: $94,441$94k
$8.3k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Data Collection
Ranked by MRR among everyone on Upwork with the skill.
- #23Cost Analysis305 freelancers · 🇵🇭 #3Top 8%🇵🇭#3 of 40
- #62Online Market Research972 freelancers · 🇵🇭 #24Top 6%🇵🇭#24 of 263
- #95Research & Development1,511 freelancers · 🇵🇭 #18Top 6%🇵🇭#18 of 254
- #135Research & Strategy1,744 freelancers · 🇵🇭 #27Top 8%🇵🇭#27 of 272
- #187Data Collection3,620 freelancers · 🇵🇭 #45Top 5%🇵🇭#45 of 564
- #1,275Data Analysis14,625 freelancers · 🇵🇭 #221Top 9%🇵🇭#221 of 2,177
- #1,515Email Communication14,124 freelancers · 🇵🇭 #828Top 11%🇵🇭#828 of 6,863
- #4,023Data Entry53,630 freelancers · 🇵🇭 #1,924Top 8%🇵🇭#1,924 of 21,670