Austin S.

I’m a Senior Business Consultant and an Upwork Top Rated Plus Talent with over 10 years of experience building operational infrastructure and strategic systems for startups and scale-ups. I specialize in helping founders and leadership teams scale sustainably - by aligning people, processes, and systems around clear, achievable milestones. My background in Industrial/Organizational Psychology and Behavioral Strategy allows me to optimize not just what a company does, but how it does it - from team dynamics and internal workflows to customer-facing systems and strategic roadmaps. My work spans across three core areas: - Help founders go from idea to execution by building systems, selecting tools, and defining roles from the ground up. - Establish core operations, SOPs, and team infrastructure to stabilize startups and support early-stage growth. - Streamline workflows, improve cross-functional collaboration, and set up data-driven processes to enable scale-ups to grow efficiently. While the strategy always comes first, I’m hands-on with dozens of tools across operations, automation, CRM, and internal systems, including: - Power BI, Tableau, most custom reporting in Excel/Sheets - Zapier, IFTTT, Workato - ActiveCampaign, HubSpot, Salesforce, Maropost - ThriveCart, ClickFunnels, Shopify - WordPress, HelpScout, Asana, Monday, Jira - AI productivity and automation tools (there's too many to list, but I stay updated on most the new tech our there) From strategic planning and operational architecture to team development and systems implementation, I serve as a fractional COO and trusted advisor to growth-stage companies. I help leadership teams build scalable foundations, align execution with strategy, and drive sustainable performance - without cutting corners.