Marvin Shane S.

Need someone who keeps customers happy and backend operations running smoothly? I'm Marvin, an eCommerce customer support and operations VA with 10 years in customer service. I started in BPO chat support for a major US telecom and have freelanced for US brands since 2020. 🔥 What Clients Get 🔥 ✅ CSAT averaging 4.7/5, with every rating 4–5 stars ✅ 1,500+ customer messages handled a month across email, chat, and social ✅ A long-term client of almost 4 years ✅ Full ticket ownership: clear replies, proper tags, and internal notes so nothing slips 💼 What I Handle ✔️ Customer service by email, chat, and social DMs ✔️ Orders: edits, cancellations, tracking, and lost or delayed parcels ✔️ Returns and exchanges, end to end, plus store credit and refunds ✔️ AI support setup: building and maintaining AI agent guidance ✔️ Reviews and feedback management ✔️ Admin: inbox, calendar, and Google Sheets reports ✔️ Multilingual support: Italian-speaking customers using AI translation tools 🛠️ Tools I Use ⭐ Helpdesk: Gorgias, Commslayer, Re:amaze ⭐ eCommerce: Shopify, Amazon Seller & Vendor Central, TikTok Seller Center ⭐ Returns: Loop, ReturnLogic, Re:Do, Returnly, ReturnZap ⭐ Fulfillment: ShipBob, Shipwire, Mintsoft, Portless, Xorosoft, ParcelWill ⭐ Reviews & Upsell: Okendo, Judge.me, Rebuy ⭐ Work Tools: Google Workspace, Slack, Notion, Trello, Meta Business Suite ⭐ AI: ChatGPT, Claude, Grok 🌐 See my work samples: marvinfixesit.netlify.app 🕒 Available 40 hrs/week and flexible for US hours. 🙌 Message me and let's talk about what your customers need!