Benjamin O.

Education Operations Manager | Academic Programs | Project Manager

I help online schools, tutoring companies, EdTech startups, universities, and learning organizations build efficient operations that improve the experience for students, parents, tutors, educators, and internal teams. For more than five years, I have specialized in education operations, academic operations, program management, and project management, supporting growing organizations by improving systems, coordinating teams, and ensuring learning programs run smoothly. My experience includes managing end-to-end academic operations, coordinating cross-functional teams, overseeing online learning programs, supporting customer success, improving operational workflows, and delivering projects across multiple countries and time zones. What I can help you with • Education Operations Management • Academic Operations • Program Management • Project Management • Learning Operations • Student Success • Tutor Management • Faculty Coordination • Team Leadership • Customer Support & Client Success • Onboarding & Training • Scheduling & Calendar Management • Learning Management Systems (LMS) • Process Improvement • Workflow Optimization • SOP Development • Quality Assurance • Documentation & Reporting • Stakeholder Management • Cross-functional Collaboration Results I've delivered ✓ Reduced tutor no-shows from 8% to less than 1% by implementing operational policies and accountability systems. ✓ Improved parent response times by 33% through Service Level Agreements (SLAs) and structured support workflows. ✓ Coordinated operations supporting 350+ students, 70 tutors, and a team of 10 administrative staff. ✓ Supported the delivery of more than 550 live online learning sessions every week. ✓ Managed international academic research programs by coordinating scholars, professors, and internal departments while tracking milestones through Asana. ✓ Built SOPs, standardized workflows, strengthened communication systems, and improved operational reporting. Platforms & Tools Asana • Google Workspace • Learning Management Systems (LMS) • Trello • Notion • Zoho Desk • Zoho Workspace • Merithub LMS • Microsoft 365 • ChatGPT • Notion AI • Google Sheets • Zoom • Microsoft Teams I enjoy bringing structure to growing organizations. Whether it's coordinating academic programs, improving operational workflows, managing projects, supporting students, or leading teams, my focus is always the same: creating reliable systems that allow education organizations to scale while delivering an exceptional learning experience. If you're looking for someone who takes ownership, improves operations, communicates proactively, and keeps projects and academic programs running efficiently, I'd be happy to discuss how I can support your team.