Jennifer I.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Sep 25, 2026.

Can't find what you are looking for? If you are looking for a helping hand with customer service and technical support for your online business, I am here to help. I am a knowledgeable Ecommerce Virtual Assistant in Shopify and Gorgias. With my extensive experience in online support, email support, resolving payment issues, answering tickets, and order tracking, I am confident that I am the ideal candidate for the role. I am a highly organized professional who takes pride in giving fast, high-quality answers to every customer. My years of experience have taught me how to troubleshoot problems quickly and stay calm when things get busy. I am confident that my expertise and dedication to providing exceptional customer service will be an invaluable asset to your company. The following are highlights of my skills and accomplishments: ✅ Multi-Channel Support: Professional handling of phone, email, and Crisp (chat/tickets) with a focus on fast, high-quality responses. ✅ E-commerce Operations: Shopify store management, order tracking, and fulfillment. ✅ Payment & Checkout: Knowledgeable in online payment systems. I ensure a smooth process by resolving checkout errors and transaction issues quickly. ✅ Technical Troubleshooting: Skilled at solving customer problems and escalating technical issues to the right team when needed. ✅ CRM Platforms: Proficient in Gorgias and Zendesk, and ready to master new tools quickly. I firmly believe that I fit perfectly in this job position with a great deal of experience and with excellent attention to detail and organization skills combined with my ability to work well under pressure. I look forward to discussing my qualifications with you further and joining your team. Let's make it happen!