Issa L.

Experienced Shopify Manager | E-commerce Specialist | Customer Service

Experienced e-commerce professional with over 6 years of expertise in managing Shopify stores, Marketplaces accounts and CRM. Passionate about leveraging my skills to add value to a dynamic team. Seeking opportunities in e-commerce management and customer service. About Personality Traits And Skills - Experience in training and leading a team - Developed good time and people management skills through my varied previous roles - Fast learner - Conscientious and flexible - Always put the needs of the business first, including looking for ways to increase sales and productivity, minimise errors, and provide a better service to clients. - Work well both in a team and individually - Calm under pressure, and can be relied on to perform high responsibility tasks efficiently and to a high standard About Abilities Related To Ecommerce: - order processing and management - responding to customer queries - raising disputes with suppliers and resolving problems with orders - credit control - training and leading the procurement team - performing quality control checks on order processing - data entry and product creation - Proficient in use of Shopify, Monday, Gorgias, Zendesk, AliExpress, Dsers, as well as various e-commerce marketplaces including Amazon, ebay, Fruugo, Worten, OnBuy, CDON. Professional Experience: Customer Service Manager at VLANORIA STORE PTY LTD (Aug 2024): Managed French and English customer service, focusing on order processing to ensure seamless customer experiences. Product Page Manager at IskaShop (2023 - 2024): Created compelling product pages in Arabic, managed supplier orders, and optimized listings for maximum engagement. Shopify Admin at Formica GMBH (2023 - 2024): Developed luxury furniture product pages, coordinated with multiple suppliers, and handled order management while providing excellent customer service. E-Commerce Specialist at BabylonProduct (2021 - 2023): Crafted high-quality pages for essential baby products and organized product collections for better customer navigation. Marketplace Operations Manager at Tribalsensation LLC (2020 - 2024): Oversaw Shopify and marketplace operations, ensuring orders processing/fulfillment, listing quality and exceptional customer service. Educational Background: In Progress Salesforce administrator certificate, ALX Axademy) Leadership and professional skills, ALX Academy (2024) Bachelor of Paramedical Sciences, International Private Institute of Paramedical Sciences (2021-2022) High School Diploma, Echarif Al Idrissi (2011-2012) Key Skills: -Proficient in MS Office, Google-sheets, Shopify and it’s related operational and management applications. -Strong customer service and order processing and chargebacks skills -Expertise in product uploading and catalog optimization -Ability to manage supplier relationships effectively -Excellent team management and coordination skills -Creative and detail-oriented with a strong work ethic. I am a quick learner who thrives under pressure and am committed to continuous improvement. Let’s connect and discuss how my dedication and expertise can contribute to your business's success!