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Emily B.
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Emily B.

CSR, Email Support, VA, Outbound

I am a highly motivated and adaptable professional with over 8 years of experience in customer service, specializing in the telecommunications industry. Throughout my career, I’ve helped customers troubleshoot issues, guided them through plan selections, and ensured a smooth and satisfying experience on every call. For the past 3 years, I’ve transitioned into the freelance world, gaining hands-on experience in real estate as a transfer agent, where I’ve handled property transfers with accuracy and professionalism. I also work as a Quality Assurance Specialist, evaluating calls to ensure compliance and high service standards, and have over 2 years of experience in recruitment - from candidate sourcing to onboarding. In addition, I manage clients’ social media and email communications, helping them stay organized and connected with their audiences. My strengths lie in communication, attention to detail, and my ability to wear multiple hats while delivering excellent results. 📍If you liked what you see on my profile, kindly send me an interview. 📍If my profile is fit for the job, I am just one invitation away.

🇵🇭Bacolod City, Philippines$10/hr100% JSS5.00 (5)Since Aug 2020

Earnings and projects

MRR (estimate)
≈$16

An estimate from an earlier read

World#168,325 / 412k
🇵🇭Country#25,305 / 56.3k
Revenue, last 30 days
$106

Last 6 months: $97

World#91,030 / 412k
🇵🇭Country#17,474 / 56.3k
Total earnings
$44k

Billed in all: $47k

World#83,808 / 412k
🇵🇭Country#13,367 / 56.3k
Per project
$5.5k

$32 in the last 6 months

World#31,369 / 412k
🇵🇭Country#7,462 / 56.3k
Projects, last 6 months
3
33% fixed67% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
8
38% fixed62% hourly
World#223,560 / 412k
🇵🇭Country#19,769 / 56.3k

Earnings, last 30 days

$46.5k+$103 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$46.4k$46.5k$46.6kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 34% in Social Media Website

Ranked by MRR among everyone on Upwork with the skill.

  1. 3Tracking Studies6 freelancers · 🇵🇭 #1Top 50%
  2. #114Multiple Email Account Management303 freelancers · 🇵🇭 #35Top 38%
  3. #369Inbound Marketing940 freelancers · 🇵🇭 #125Top 39%
  4. #550Call Center Management1,271 freelancers · 🇵🇭 #217Top 43%
  5. #576Social Media Website1,690 freelancers · 🇵🇭 #182Top 34%
  6. #687BPO Call Center1,567 freelancers · 🇵🇭 #384Top 44%
  7. #1,978Copy Editing5,372 freelancers · 🇵🇭 #126Top 37%
  8. #2,053Outbound Sales4,644 freelancers · 🇵🇭 #924Top 44%