Germin Carolina R.

Hey there! As a experienced Customer Service Representative focused on healthcare, I have over 3 years of experience in managing EMR/EHR systems, CRM platforms (such as NextGen, ECW, Salesforce), and ensuring to stick to HIPAA regulations. With a big focus on getting data right and awesome communication skills, I ensure top-quality support for patients and customers. I've got skills in training new co-workers, creating training content from scratch, and experience in using enterprise communication platforms and tools like the ones listed below to improve team collaboration, optimize processes, and deliver better customer experiences: ✓ Microsoft 365 ✓ Nice In Contact ✓ MediRoutes ✓ Ring Central ✓ MAX ✓ 3CX I've hustled in a busy Bilingual call center as a Patient Engagement Representative, handling 65+ calls per day in English and Spanish, while also staying on top of writing and replying emails, answering questions and overall multitasking effectively to meet organizational objectives and deliver results in a fast-paced environment. Basically, I love to get things done right, and fast! I also have experience as Patient Engagement Lead, dealing and being responsible for the tasks and activities of 20+ people, ensuring them to stick to the company's policies and make sure they all accomplish their goals. I am eager to leverage my expertise to enhance customer service delivery and support your team's success.