Josa M.

"Sincerely listens to member concerns, empathic, takes initiative, and works diligently to resolve the issues at hand." This is how callers usually described me on CSAT reviews during the almost six years that I worked in the BPO industry. My QA scores, on the other hand, highlighted my ability to communicate effectively. I have always strived for first contact resolution and customer satisfaction on every call. These same skills are now serving me in the online stores I own and manage, enabling me to maintain a perfect 5-star rating and achieve a Preferred Seller status. Now, allow me to utilize these skills to help you nurture customer relationships and build brand loyalty.