Claudia G.

Hi, my name is Claudia Grande and I am an experienced and reliable Virtual and Executive assistant with customer service and sales skills, I have been in this field for over 12 years and my experience has been great. I am fluent in English and my native language is Spanish. As your main focus is customer service, here are a few examples from past work experience. I have worked with telecommunications companies like Telus International, a Canadian mobile services company, I worked on cold email campaigns to generate leads, and I have also worked for a podcast host helping with market research managing the feedback from the subscribers in Notion, and general administrative tasks, one of the main duties was managing the email information, answer customers inquiries in a timely manner, generating a positive impact and a solid relationship with the audience/customers/subscribers, also managing various CRM's systems. My responsibilities included answering inquiries, listing products, giving instructions, billing, promoting products and services, solving customer complaints, inventory, tracking numbers, and many other tasks. I have always been proactively looking for ways to help other people have a better experience when it comes to product and customer service. I understand that most of the time the customer service provided by a representative is what makes the customer return to buy or recommend the services. The reason I think I will be the best fit for you and for your company is that I am always willing to learn and help others. Customer service is such a great opportunity to demonstrate your potential, impress, and also to go the extra mile for all kinds of customers. I am looking forward to hearing from you. Regards, Claudia