Petagay S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Results-driven Operations and Customer Experience Leader with extensive experience in Quality Assurance, Escalation Management, Project Coordination, and Team Leadership. I help businesses improve performance, strengthen customer satisfaction, optimize processes, and build high-performing teams that consistently deliver results. My professional background includes leading quality programs, managing complex customer escalations, implementing process improvements, monitoring operational performance, and collaborating with cross-functional teams to achieve business objectives. I am skilled at identifying gaps, developing solutions, and driving continuous improvement initiatives that enhance efficiency and customer experience. Here’s what I bring to your business: ✔ High-conversion cold calling & appointment setting ✔ Lead generation and qualification (B2B & B2C) ✔ Objection handling that turns “not interested” into booked meetings ✔ Escalation management & conflict resolution ✔ Customer retention strategies ✔ CRM management & accurate reporting ✔ Quality assurance & call monitoring experience I have successfully handled outbound campaigns, transferred qualified leads to licensed agents, resolved complex customer issues, and consistently met KPIs in fast-paced environments. My background in Quality Assurance and Escalations Management gives me a unique edge, I don’t just focus on sales; I focus on delivering an exceptional customer experience that keeps clients coming back. I am professional, reliable, detail-oriented, and performance-driven. Whether you need someone to grow your pipeline, follow up on warm leads, recover dissatisfied customers, or strengthen your customer support team, I’m ready to deliver results. Let’s build long-term success together. Send me a message and let’s discuss how I can help your business grow.