Maria Regina U.

Hi, I’m Maria 👋 An E-Commerce & Founder Support VA with 10+ years of experience helping CEOs, founders, and online store owners keep their businesses running smoothly. I know how overwhelming it can get juggling customer support, orders, and admin tasks — that’s where I step in. My role is simple: take care of the back-end so you can focus on growth. ✨ Here’s what I can do for you: 🛍 Manage Shopify, Amazon, Etsy & eBay orders, refunds & returns 📧 Handle customer support via Gorgias, Zendesk, Front & Gmail 📊 Keep your CRM, spreadsheets & workflows organized (Salesforce, Asana, Monday, Trello, Notion) 🚚 Coordinate shipping & logistics (Shipstation, Shiphero, Shippit, Australia Post, Interparcel, ReturnGo) 💳 Manage billing, invoicing & chargebacks (Clio, Stripe, PayPal, Authorize.net, Maverick) 🏡 Provide Airbnb/VRBO guest support with bookings, comms & property coordination 📝 Draft SOPs, streamline processes, and support your team Clients describe me as reliable, proactive, and easy to work with. I adapt quickly, learn fast, and make complicated things simple — so you get more time, less stress, and happier customers. Let’s team up and keep your business running seamlessly! 🚀