Danielle Hope V.

Are you looking for someone who's loyal, reliable, and can get things done without giving you a headache? Then, you don't have to look anywhere else! My name is Danielle, and I have worked for several BPO companies here in the Philippines as a Campaign Manager, Quality Assurance Specialist, Non-Voice Agent, Back-office Support, Data Entry Specialist and Medical e-Filer. As an Appointment Setter, I have worked for US companies (B2C) that specialize in Tax Resolution, Health Insurance, Final Expense/Life Insurance, Car Warranty/Insurance, Solar, and Healthcare (Genetics company). I have also worked as a Customer Service Representative for a cleaning company based in Canada, an intake specialist for a company offering genetic tests, and a legal intake specialist for a law firm based in the US. Here is the list of skills I can serve you: - Customer Service Support - Appointment Setting - People Management - Detailed Reports - Call Listening - eHR/ECW - Filing records remotely/organization skills - Microsoft Excel - Google Suite - Slack, Zendesk, Salesforce, Telegram, Task, Zoom/Zoom Phone, Teams, Genesys, Zoho, CallTools, GoHighLevel, BookingKoala, Five9 dialer - Great Communication Skills - Attention to Detail - Flexible - Quick Learner - Time Management and Prioritization Skills - Team Player - Active listening I bring all my experiences to the table and continue to challenge myself in order to improve professionally and as a person. I am highly trainable and a fast learner so I can definitely help you out with your project! Leave me a message with a bit of information about your company and the job description and if it seems that we're a good fit, then I am open to discuss the project over the phone. Best, Danielle