Ericka Arianna Q.

I have over 10 years of experience in Customer Service. I am highly motivated, I learn quickly and I am extremely task orientated. I have developed excellent customer service skills and rapport building. I am 100% committed and dedicated to my work and I stand by what I do. Because of my line of work, I have developed a professional and positive phone manner. I am a firm believer of "the customer is always right" and my goal is always to ensure the customer is fully satisfied. I am able to turn a negative situation into a positive one by listening to the customer needs, showing empathy and understanding. In return, we gain a returning customer. I also provide a wide range of Administrative Services including data entry, payroll, financial planning, transcription, proposals, accounts receivables / accounts payables, internet research, email support, chat and phone support, and social media marketing. I have knowledge in Microsoft Word, Excel, Power Point, Google Docs, Google Calendar, Google Spreadsheet and Desktop as well as Photoshop, Lightroom, Adobe Illustrator and Canva for media production. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high quality, fast and accurate services.