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Israel M.
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Israel M.

Experience Customer Support (Email handling/Live chats)

Why hire three when you can employ only me? I can be your all-around VA! I am a former customer service representative at Amazon.com for six years. I am always determined to deliver exceptional quality work for all my clients, ensuring that I meet deadlines with 100% satisfaction. EXPERIENCES: ✅ 6Years Customer Service Representative Experience/Customer Support Team Lead ✅ Virtual Assistant ✅ Shopify Assistant / Order Management / Customer Support (Chat / Email / FB & IG Messenger) ✅ Amazon Seller Account Management ✅ Executive Assistant ✅ Social Media Management/Marketing/Email Marketing ✅ Lead Generation / Sales Navigator / Web Research SKILLS: Email Management / Handling, Email Marketing, Data Entry, Convert PDF to Word/Excel, Web Research, Admin Support, Scheduling/Calendar, Search Engine Optimization, File Organization, Customer Support Team Lead, Customer Service, Shopify Assistant, Social Media Management (Facebook/Youtube/Instagram/LinkedIn/Google My Business/Podcast), Social Media Engagement, WordPress, Elementor, Microsoft Office, Google Suite, Google Drive, Salesforce, Freshdesk, CRM, Sales Navigator, Team Lead, and various admin tasks In addition to this, I have an excellent grip on the following applications/technologies/skills: ✅ Ms. Excel ✅ Ms. Access ✅ Ms. Word ✅ Ms. PowerPoint ✅ Basic Image Editing ✅ Google Sheets (Google Docs) ✅ Dropbox ✅ Content Grabber ✅ Amazon S3 ✅ Bulk Image Management for eCommerce stores I will help you to make your sales go from average to extraordinary I joined Upwork to get work opportunities that I'll be able to perform from home. I am here to provide my professionalism and dedication to your projects and help with your success. Let's work together to make your business grow and succeed!

🇵🇭Muntinlupa, Philippines$15/hr100% JSS4.97 (22)Since Aug 2020

Earnings and projects

MRR
$4.5k

Last 6 months ÷ 6

World#6,502 / 412k
🇵🇭Country#207 / 56.3k
Revenue, last 30 days
—

Read daily since Oct 24, under 30 days

Total earnings
$176k

Billed in all: $194k

World#18,620 / 412k
🇵🇭Country#1,688 / 56.3k
Per project
$6.3k

$6.8k in the last 6 months

World#27,422 / 412k
🇵🇭Country#6,550 / 56.3k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
28

Across 33 contracts

36% fixed64% hourly
World#103,224 / 412k
🇵🇭Country#7,674 / 56.3k

Earnings, last 30 days

$194k+$1.3k earned since Oct 24Billed in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$192k$193k$194k$195kOct 24Oct 31Nov 7

Tracked from Oct 24, 2026.

Skill rankings: Top 0.38% in Data Entry

Top 1% in 8 of 12 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #8Desktop Support317 freelancers · 🇵🇭 #2Top 3%
  2. #12Helpdesk1,033 freelancers · 🇵🇭 #6Top 1%
  3. #27Customer Satisfaction3,986 freelancers · 🇵🇭 #9Top 0.68%
  4. #53Zendesk5,908 freelancers · 🇵🇭 #19Top 0.90%
  5. #71Online Chat Support11,527 freelancers · 🇵🇭 #24Top 0.62%
  6. #123Customer Support20,101 freelancers · 🇵🇭 #34Top 0.61%
  7. #150Administrative Support27,851 freelancers · 🇵🇭 #43Top 0.54%
  8. #195Customer Service37,167 freelancers · 🇵🇭 #53Top 0.52%