Maria Paz Lourdes L.

I'm an Executive Assistant, Virtual Assistant, and Operations Manager with 8+ years of experience helping business owners stay organized, manage day-to-day operations, and grow across administration, e-commerce, customer support, and digital marketing. I help businesses stay organized, manage day-to-day tasks, improve workflows, and keep priorities on track. I’ve managed small teams, created SOPs, worked directly with leadership, supported e-commerce operations, handled customer and client communication, and managed websites and digital platforms. What I can help with: • Executive & Administrative Support — calendar management, priority coordination, direct leadership support • Operations Management — SOPs, workflow systems, process improvement, team coordination • E-Commerce Management — Shopify, WooCommerce, Etsy: order processing, fulfillment, product listings • Customer & Client Support — email, phone, and chat support via Zendesk and Zoho • Digital Marketing & Website Support — SEO, Google Ads, content, website management • Sales & Business Development — prospect research, outreach, CRM management • Airbnb & Short-Term Rental Management — listings, guest communication, reservations I’m organized, adaptable, proactive, and comfortable learning new tools and systems. My goal is simple: to make your workload easier and help your business run more efficiently. Let's talk about how I can help.