Christopher A.

I'm a highly experienced IT professional with a proven track record of success in Managed Service Provider (MSP) operations. For over 20 years, I've held leadership positions like COO and VP of Operations, building and optimizing teams for peak efficiency. In my most recent role as a Senior Coach at an MSP consulting firm, I helped owners leverage Autotask PSA software to streamline their operations and achieve significant results. What I offer: Autotask Powerhouse: I'm an Autotask Certified Administrator, ready to tackle your advanced Autotask needs or manage your entire Autotask environment. Operations Efficiency Expert: Drawing on my leadership experience, I can identify and implement strategies to optimize your workflows and maximize profitability. Customer Champion: Exceptional customer service is my core value. I have extensive experience in service delivery, ensuring your clients receive a top-notch experience. Technical Breadth & Depth: From Hyper-V and VMware to Unifi, Cisco, Sonicwall, and Active Directory, I possess a deep understanding of various technologies. I'm also an experienced O365 administrator and can support most desktop applications, including CPA software like CCH and Lacerte. Why Choose Me? Proven Track Record: My 20+ years of IT experience, combined with a successful coaching career, translates to powerful solutions for your MSP. Autotask Expertise: I'm an expert in Autotask, unlocking its full potential to streamline your operations. Customer-Centric Focus: I understand that customer satisfaction is key to your success, and I prioritize delivering exceptional service. Ready to take your MSP operations to the next level? Let's connect!